Refund policy

Returns & Refunds

At AuraXclusive, we want you to be happy with your order. If something isn't right, please contact us and we'll help you through the next steps.

Change-of-Mind Returns

We accept eligible change-of-mind returns requested within 14 days of delivery.

To be eligible for a change-of-mind return, the item must be:

Unworn and unused
In its original condition
Returned with any original tags attached
Free from marks, stains, odours or damage
Returned in its original packaging where reasonably possible

Please contact AuraXclusive Customer Care before returning an item. Returns sent without first contacting us may experience delays in processing.

Unless required otherwise by applicable consumer law, customers are responsible for return shipping costs for change-of-mind returns.

Incorrect Size or Fit

Please carefully review the measurements and sizing information provided on each product page before ordering.

If you select the wrong size or the fit isn't right, the item may be returned under our change-of-mind return conditions above, provided it remains eligible for return.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, significantly different from its description, or not what you ordered, please contact us as soon as reasonably possible.

Please provide your order number, a description of the issue and clear photographs or video where appropriate so we can assess the problem.

Where you are entitled to a remedy under the Australian Consumer Law, AuraXclusive will provide an appropriate remedy, which may include a repair, replacement or refund depending on the circumstances and your applicable rights.

AuraXclusive will not require you to bear return shipping costs where we are legally responsible for those costs.

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are generally not refundable for change-of-mind returns. This does not affect any rights you may have where goods fail to meet a consumer guarantee.

Exchanges

We cannot guarantee that replacement sizes or styles will remain available.

If you'd like a different size or product, please contact Customer Care. Depending on availability and the circumstances, we will advise you of the available options.

Non-Returnable Items

For hygiene reasons, certain items such as earrings or other pierced jewellery may not be eligible for change-of-mind returns once opened or worn.

Items that have been worn, used, damaged after delivery or altered by the customer may also be ineligible for a change-of-mind return.

These exclusions do not limit your rights under the Australian Consumer Law where an item is faulty or otherwise fails to meet a consumer guarantee.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible after placing it.

We will do our best to accommodate your request, but we cannot guarantee cancellations or changes once an order has entered processing or been dispatched.