Shipping policy

Shipping & Delivery

At AuraXclusive, we want to keep you informed from the moment your order is placed to the moment it arrives.

Order Processing

Orders are processed before being dispatched by our fulfilment partners. Processing times may vary depending on the item, order volume and destination.

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information.

Please ensure your delivery address is correct before completing your purchase. If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or been dispatched.

Estimated Delivery

Delivery times vary depending on your location, the item ordered and the shipping carrier.

Estimated delivery timeframes displayed at checkout or provided by AuraXclusive are estimates only and are not guaranteed delivery dates. Delays may occasionally occur due to carrier disruptions, customs processing, public holidays, severe weather or other circumstances outside our reasonable control.

Tracking Your Order

Once tracking becomes available, your tracking details will be provided by email.

You can also use our Track Order service to check the latest available shipping information.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

Orders With Multiple Items

If your order contains multiple items, they may be fulfilled from different locations. As a result, your items may arrive in separate packages and at different times.

Where available, separate tracking information will be provided for each shipment.

There is no additional shipping charge simply because an order is delivered in multiple packages.

International Orders

International shipments may be subject to customs processing, import duties, taxes or other charges imposed by the destination country.

Where such charges apply and aren't collected at checkout, they are generally the responsibility of the recipient. Customs requirements and processing times vary between countries and may affect delivery times.

Delayed or Missing Orders

If your tracking has not updated for an extended period or your order has not arrived within the expected timeframe, please contact AuraXclusive Customer Care.

We will review the available tracking information and, where appropriate, work with the relevant fulfilment partner or carrier to investigate the shipment.

If an order is confirmed as lost, damaged in transit or otherwise affected by an issue that entitles you to a remedy, we will provide an appropriate resolution in accordance with our policies and your rights under applicable consumer law.

Incorrect or Damaged Deliveries

If your order arrives damaged, incorrect, or with an item missing, please contact us as soon as reasonably possible and provide your order number and clear photographs of the issue where applicable.

Our team will review the matter and assist with the appropriate next steps.